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Who We Are

American Agriculture (manufacturer of Control Wizard Products) has been in the business of manufacturing and distributing quality indoor gardening products throughout the United States since 1982! Our products are designed to give years of quality use to the master gardener or hobbyist. We have made this website user friendly for consumers so they can purchase our products online if they can’t find them at their local garden store.

How to Contact Us!

American Agriculture
Portland OR, 97216 U.S.A.
info@controlwizardproducts.com

Rose City Wholesale (Main Distributor)
9220 SE Stark St
Portland OR, 97216 U.S.A.
Toll Free: 1 (888) 433-6867
Fax: (503) 256-2402

Business hours

Mon thru Fri 9:00 am to 6:00 pm
Sat 9:00 am to 5:00 pm
Sun 9:00 am to 5:00 pm

Payment Methods

ControlWizardProducts.com accepts Visa, Mastercard, Discover, and Paypal. We do not accept International Credit Cards.

The Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. If you feel you've incurred a fraudulent charge with us or any retailer, promptly notify your credit card company and follow the procedures outlined in your credit card agreement.

Security of Your Personal Information

We understand that the safety of your personal information is extremely important to you. We take great care in protecting your privacy and ensuring a safe online shopping experience at www.gardeners.com. Our site uses Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of any personal information you provide while using our website. We also comply with Payment Card industry requirements. You can read our complete Privacy Policy here.

Website Product Quality Guarantee

We guarantee all merchandise to be free of defects in materials and workmanship upon delivery. If a problem occurs within 30 days of purchase, we will repair or replace the item at our option. This guarantee does not cover normal wear and tear or shipping damage. After 30 days the warranty is a repair warranty for the stated period only unless we determine the product to be faulty. In this case it will be exchanged with a new item. For items purchased from this website, please send the product back to us with a copy of the original sales receipt and state your concern. If you experience any problems with the quality of our products, please contact us via phone at 1(888) 433-6867 or fax at 1(503) 256-2402 and we will be happy to serve you.

Refunds & Exchanges

Note: ControlWizardProducts.com assumes no responsibility in the customer’s choice of products purchased from this web site. The descriptions of each product are just that, descriptions.

*All refunds and exchanges will be gladly accepted when merchandise is returned within 20 days of the original sale, in its original unused condition and with a copy of the original payment receipt. A credit for the amount of the product will be issued on the credit card used on the payment receipt. A credit confirmation will be sent to you by mail. There will be NO Credit for the shipping and handling amount. If a copy of the payment receipt is not included with your refund or exchange merchandise, a website credit will be issued when the merchandise is returned in its original unused condition.

Your shipping carrier receipt is proof that you shipped it within 20 days of your purchase. There is a NO Return policy for products after the 20 days elapsed. There is a NO Return policy for products that have been opened and/or used unless it is defective. An opened or used product will be covered under its warranty policy.

To request a refund or exchange by phone, please call 1-888-433-6867, ask for Control Wizard Products Service Center and ask for a return authorization number. Return the product and a copy of the receipt in its original packaging and box. Package the product with care, just like it was sent to you. Place the return authorization number on the outside of the box.

*After receiving the shipment and having a chance to examine the product more closely, it is solely up to the customer to decide on whether or not they want the product(s). Should the customer decide not to keep the product(s), it is up to the customer to place it (them) on a carrier to return it to Control Wizard Products before 20 days have passed from the date of the sale. This policy is firm and non-negotiable. Products sent to us after 20 days have elapsed will be held in storage until the customer arranges to have them returned to them. Please call our shipping department for details.

Shipping Address:
Control Wizard Products
9220 SE Stark Street
Portland, Oregon 97216
1.888.433.6867

Shipping Options, Charges and Confirmations

How To Determine Shipping Charges Our website will calculate shipping charges without you making an order. Simply place the item in the shopping cart by clicking on the "ADD TO CART" button. This will take you to the Shopping Cart where you will see the product you selected. Now click on the "CHECKOUT" button. It will take you to a form to fill out with your shipping information. We need this information to receive a quote from UPS (United Parcel Service) or USPS. If you have a coupon code, enter it here. After filling out the form, click on the button that says "CHECKOUT". On this page you will find your shipping options and be able to select your shipping method and/or learn about any cost to you. You can proceed or go back to shopping without placing an order.

Shipping Options We ship UPS Ground within the 48 contiguous United States unless another shipping method is requested. We also offer the following options:

Next Day Air orders made on Friday will require an additional UPS charge for delivery on Saturday. Neither UPS or USPS count Saturday and Sunday as work days.

Order Processing We begin processing orders on the first business day it arrives. Business days end at 2:15 pm Pacific Time. After 2:15 pm Pacific Time all orders are considered to be for the next business day processing. It can take up to 2 business days for processing; do not count Saturday and Sunday. We ship orders no later than the 3rd business day providing product is in stock. If there is any delay, we will contact you immediately, either by email or by phone.

If you have any questions regarding the status of your order, please call us at 1 -(888)-433-6867.

Thank you for your order and patience. The many happy customers who have received our high quality products at a savings are keeping our shipping department to this schedule.

Order Confirmations Order Confirmations are generated automatically by the website. You will receive an order confirmation by e-mail if you order by e-mail. If you do not receive an e-mail confirmation it is most likely because you have either entered your e-mail address incorrectly or your e-mail is not working. Remember that if you enter your e-mail incorrectly we cannot contact you by e-mail. We must rely on your phone number.